our policies
Terms and Conditions
By engaging the services of Baby Clean & Safe/BabySafe Liverpool, you agree to be bound by the following Terms And Conditions.
Item Safety
1.1 Before fitting or cleaning of a child restraint, we will conduct a safety check to ensure items are fit for use, according to the relevant Australian/New Zealand Standard 1754 Child Restraints for Use in Motor Vehicles, and will inform you right away if we believe the restraint is not fit for use, or unsafe in any way.
1.2 In any case where we have good reason to believe the restraint is not fit for purpose or unsafe in any way, we reserve the right to refuse fitting or cleaning of the restraint. Note: Baby Clean & Safe, through our partner network of BabySafe Child Restraints, are authorised repair agents for most of the leading child restraint manufacturers and pleased to assist you in obtaining a quote for any repair work you may need. We can also assist in obtaining quotes for retro-fitting customer anchor points.
Payment policy
2.1 Payment is due in full upon completion of work, unless by prior arrangement, which is entirely at the discretion of Management.
2.2 Under exceptional circumstances, we may request partial or full payment up front. Examples of such instances can include:
a) If you have cancelled appointments with us previously without a reasonable (24 hour) notice period.
b) ‘Last minute’ appointments (I.e. those booked less than 48 hours in advance) or those outside of core operating hours.
c) For services in excess of $350.00.
2.3 Accepted payment methods are EFTPOS, cash and direct deposit (details are provided on your invoice).
Cancellation Policy
3.1. If you cancel your booking more than 24 hours before the job commences, there will be no charge.
3.2. If you cancel your booking less than 24 hours before your scheduled appointment, without rescheduling within 72 hours we reserve the right to charge a cancellation fee of up to 50% of the booking fee.
3.3 We understand that certain circumstances are beyond your control and may require you to cancel your appointment for good reason. In these cases we will do our very best to work with you and may, at our discretion choose not to charge a cancellation fee.
3.4 If you are a ‘no show’ to an appointment, or we are in anyway unable to provide a requested service such as a restraint fitting and we deem this to be your fault, clause 3.2 will apply. I.e. we may choose to charge you a cancellation fee.
Cleaning & Hire Stock
4.1 In the event that Baby Clean & Safe/BabySafe Liverpool takes possession of a child restraint, pram, or similar such item we agree to indemnify you against damage, loss and theft. In any such circumstances we will attempt to repair your child restraint or replace replace it with a similar item. In circumstances where repair or replacement is not appropriate we may choose to offer you a monetary settlement.
4.2 In instances where you take possession of Baby Clean & Safe/BabySafe Liverpool’s stock for loan or hire, you agree to indemnify us wholly as in Clause 4.1. I.e. if our stock is lost, stolen or damaged in anyway you will be liable for the cost of repair or replacement and if these aren’t appropriate under the circumstances we may invoice you the cost of the goods at what we consider ‘Fair Market Value’.
Satisfaction Guarantee
5.1. While every effort is made to remove all marks and stains, occasionally, in a small number of items, some marks may remain. On rare occasions where we are unable to remove a stain or mark to your satisfaction, we will inform you openly and we may, at our discretion negotiate a fee reduction.
5.2 Should you have concerns that a child restraint fitting is unsafe or unsatisfactory, we will assess this on a case-by-case basis and look at your specific concerns. We will do our very best to remediate your concerns on a Good Faith basis. If we are unable to come to a mutually agreeable resolution we reserve the right to resolve the matter as we see fit. We may offer a fee reduction or we may recommend you take the restraint for fitting elsewhere at your own expense.
Completion Policy
6.1 Our Express Clean, generally takes 3-5 business days, weather depending. A Deluxe Clean may take between 5-10 business days, weather depending.
6.2 Pram cleaning takes similar time to child restraints, depending on whether you choose an Express Clean or a Deluxe and the weather.
6.3 These timeframe are dependent on the weather as all items are air dried. Any delays will be communicated to you during the process.
Privacy Policy
Baby clean & safe/BabySafe Liverpool is committed to providing quality services to you, and we recognise the importance of protecting your personal information. This this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including by telephone, email, via our website www.babycleanandsafe.sydney, from other publicly available sources, from cookies, from third parties, your completion of an application form, or through our Internet based service. We may also collect information about you indirectly through our approved representatives. You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will not be used by us.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Baby Clean & Safe South West Sydney will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
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Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Baby Clean & Safe South West Sydney
54 Congressional Drive
Liverpool NSW 2170
If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@babycleanandsafe.sydney. Please note that returns will need to be sent to the following address: 54 Congressional Drive Liverpool NSW 2170. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@babycleanandsafe.sydney.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@babycleanandsafe.sydney.